![]() ![]() Turn Wi-Fi off and on from the mobile device you're using to set up the Chromecast device. Reconnect power cable back into the Chromecast device.Disconnect the power cable from the Chromecast device.Enable the option "Allow guests to see each other and access my local network" in the "Guest Network Setup".Note: If you're unable to set up using the Netgear Nighthawk router, then you may need to:.Unplug the power source for ~1 minute before plugging back in.Use our self-help flow to troubleshoot a Chromecast connection issue. Users may notice a degradation in performance. Note: Support for Chromecast (1st gen) has ended, which means these devices no longer receive software or security updates, and Google does not provide technical support for them. Did your ISP (Internet Service Provider) upgrade or make any changes to your router/modem?.Were there any recent changes to your network?.Has the Chromecast device been connected to this network before?.The Chromecast device is within 15 - 20 ft of the mobile device or tablet you're using to set it up.iOS: Get the latest version Google Home app.Android: Get the latest version Google Home app.If you're setting up from a supported iOS or Android device, make sure you're using the most recent version of the Google Home app.Make sure you're using the correct password.The LED light on the side of the Chromecast device is white.Chromecast is powered on and plugged into a wall outlet.In the meantime, if you're one of the users having these issues, check to see if there's a firmware update available for your router.If you're able to see your Wi-Fi network listed in the Google Home app during setup, but you can't connect your Chromecast or Chromecast built-in device to the network and complete the setup process, try these steps. Rebooting is an option, but when you have to do that over and over again, that can get irritating very quickly.Ī Google spokesperson told us, "We're aware that a small number of users are having issues and our team is working quickly to share a solution." "The longer your device is in 'sleep,' the larger this packet burst will be." This overloads the router and can affect your wireless connectivity. This occurs when the device is awakened from its 'sleep' state, and could exceed more than 100,000 packets," said TP-Link. "However, we have discovered that the devices will sometimes broadcast a large amount of these packets at a very high speed in a short amount of time. Typically, devices like this send MDNS multicast discovery packets to routers at 20-second intervals in order to keep a live connection. TP-Link has issued firmware fixes for the problem and explained in a statement that the issue lies in how these devices send information to routers when they're awakened from their sleep states. ![]() Initially, reports suggested that TP-Link Archer C7 routers were the only ones affected by the issue, but subsequent reports have noted that ASUS, Linksys, Netgear and Synology routers may also be impacted. There have now been multiple reports of users losing WiFi connections when Google devices with the "Cast" feature, like Chromecast and Google Home devices, are added to a user's network. If you've been having some issues with your WiFi connection, the culprit could be your Chromecast devices. ![]()
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